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Douglas Stone | Bruce Patton | Sheila Heen

Difficult Conversations: How to Discuss What Matters Most

We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:

• Decipher the underlying structure of every difficult conversation
• Start a conversation without defensiveness
• Listen for the meaning of what is not said
• Stay balanced in the face of attacks and accusations
• Move from emotion to productive problem solving

Idioma Inglés
Publicación 1999 (2010)
Editorial Penguin Books
Categoría Psicología y Autoayuda


Descargar Difficult conversations de Douglas Stone | Bruce Patton | Sheila Heen